High impact arrears management

Do you want to collect more rent? Reduce your arrears? Prevent evictions? Then our new rent arrears workshop is for you.

What’s the problem?

Amidst cuts in public spending and welfare benefits, social landlords must meet a triple challenge: maximising rent income by minimising arrears and sustaining tenancies.

This can be daunting for individuals and teams whose job is to ensure that the organisation collects its income and that its customers can afford to pay.

What’s the solution?

Our in-house rent arrears workshop, tailored to your organisation’s needs, will ensure that you stay one step ahead. Our bespoke courses, designed and delivered by Tony Newman, manager of HQN’s specialist Rent Income Excellence Network, are highly rated. They have been redesigned and updated for 2012 to ensure a cutting edge approach that deals with real and topical issues in a practical, effective way.

Implement the practical tips from this training and it will pay for itself many times over!

About the course:

The course consists of practical workshops, helping your team to:

• Understand the causes and impact of rent arrears and the value of their work
• Prioritise cases to prevent rent arrears
• Drive collection rates through powerful negotiation and dynamic case management
• Understand and meet customer expectations
• Improve individual and team effectiveness and performance
• Work effectively with the courts and other agencies
• Meet the expectations of the regulators.

Tony will also help you to identify areas for improvement and provide you with a toolkit of course material for future service development.

Who should attend?

Everyone involved in the management and collection of housing income and those helping residents with money management and benefit advice: income and rent arrears officers, housing officers, contact centre staff who deal with arrears, estate and neighbourhood management staff, support workers, welfare benefit and debt advisers, and financial inclusion officers.

Here’s what previous delegates have said:

• “I really enjoyed the course. Very useful, and practical tips”
• “Very interesting and informative – outstanding facilitator”
• “Well presented and enjoyable”
• “The most relevant and useful course I have been on”
• “It was an interesting course and gave me new ideas to explore”
• “Tony is a brilliant trainer – very understanding and experienced”
• “Inspirational!”
• “Excellent!”

Tony Newman is a highly experienced trainer and consultant, with a wealth of practical housing experience, and is recognised across the sector as an expert in housing income management and financial inclusion. He has a proven track record of helping organisations to improve performance and customer focus. He has worked with many of the country’s top performers and designed HQN’s income management toolkits to help social landlords to improve performance.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk