Financial inclusion training for social landlords
In the current economic climate, people on the lowest incomes are often those who find it hardest to cope.
Many are unable to access appropriate financial services such as affordable credit, banking and insurance. Those that do have access to these services often lack the capacity to make the most of them. Robbing Peter to pay Paul becomes more likely; housing staff need to be proactive if they are not to be behind the pack of debt collectors arriving on their estates.
Addressing financial exclusion should be a key part of any successful social landlord’s business plans, helping to maximise income, prevent arrears and sustain tenancies. To help you to meet this challenge, we present our new one-day, in-house course for everyone involved in financial inclusion. This top-rated course has been designed by Tony Newman, lead Associate of HQN’s specialist Rent Income Excellence Network, with input from the country’s top performers on financial inclusion and leading social researchers.
About the course:
The course will comprise practical workshops, focused on helping you to improve the lot of people in the community, especially the poorest households. Topics include:
- Raising debt awareness and prevention
- Accessing affordable credit and ethical financial services
- Identifying and dealing with loan sharks
- Avoiding fuel poverty, and coping with rising food and energy bills
- Using digital Inclusion initiatives to address financial exclusion
- Reducing evictions
- Action planning and setting service standards that enhance customer focus
- Measuring success and meeting the expectations of the inspectors.
If you want to provide a top quality, value for money housing service, can you afford to miss this training?
Who should attend?
Everyone involved in financial inclusion, including housing officers, income and rent arrears officers, homelessness prevention and housing aid staff, welfare teams, estate management staff, customer services staff, money management and welfare benefit advisers, financial inclusion officers and support workers.
What will they learn?
This training is an ideal way to kick-start your financial inclusion strategy or to take your existing strategy to the next level. The course will help delegates to achieve operational excellence and sustained performance improvement by helping them to:
- Recognise the main causes of financial exclusion
- Understand the impact on the business, customers and communities
- Know how to prevent and minimise arrears
- Implement practical techniques for helping people to access appropriate financial services
- Measure success and build upon it
- Understand how top performers in the field achieve operational excellence
- Action planning – make a positive difference to the organisation, customers and communities.
About the trainer
The workshop will be led by HQN trainer and consultant Tony Newman, who manages HQN’s specialist Rent Income Excellence Network. Tony’s wealth of experience in income management and financial inclusion is recognised across the sector and he has worked with many of the UK’s top performers. He helped to research and develop HQN’s highly regarded financial inclusion toolkit.
The workshop will feature practical tips, case studies from top performers and the opportunity to identify and build upon your current practices.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
