Housing Benefit training
Does the majority of your organisation’s income come from Housing Benefit? What impact will the Housing Benefit review have on this income stream? Keep ahead of the game by ensuring staff have the knowledge to maximise your organisation's revenue.
Following the hugely popular Housing Benefit training in 2010, this in-house event is constantly updated to take account of changes as they impact.
We offer the following topics, which can be tailored and combined to meet your specific needs:
- Housing Benefit reform – all you need to keep up to date
- Basic HB overview – who can claim
- How to make a successful HB claim
- Tackling HB overpayments – know your rights
- Qualify for HB prior to occupation
- Successful backdating requests
- HB entitlement whilst absent from home
- Claiming HB on two homes
- How to win at appeal
- Welfare benefits – maximise your customers’ income
- Fraud awareness.
People who will benefit greatly from attending this course are:
All staff involved in rent arrears and management, allocations staff, FTA collections staff, housing officers, Housing Benefit staff, homelessness and housing aid staff.
What will they learn?
- The rights of a landlord and your customers
- How to form effective partnerships with HB providers
- How to maximise HB income for your organisation
- To successfully challenge HB decisions
- HB top tips from a landlord’s perspective
- How to make a positive difference to customers.
If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, prevent arrears and maximise income for your organisation, then this course is for you.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
