Improvement planning

This is a practical one-day course designed for staff and active residents who are involved in their organisation’s continuous improvement process, assessing the quality of services and developing plans to address shortcomings. During the day, you will learn how to plan a review of a service and develop a SMART plan to drive up standards of service. You will complete practical exercises to put the theory into practice.

Course overview:

• The key principles of improvement planning
• The improvement planning process
• Effective benchmarking
• Challenging your current improvement planning process
• Engaging with stakeholders
• Ensuring successful outcomes.

This workshop will give delegates a better understanding of:

• How to plan a service review
• The overall performance picture
• The root causes of high and low performance
• How to evaluate the impact of current improvement plans.

Who should attend?

All staff and active residents who are involved in managing services, or in policy and performance roles, including housing managers, heads of service, team leaders contract managers, policy managers, policy officers and performance officers.

Our trainer

Damian Roche is HQN’s Operations Director. He has over 20 years’ experience in the social housing sector, several at senior, including chief executive, level. For several years, Damian had strategic responsibility for business planning, improvement planning and performance management for a high-performing housing provider. He is also an experienced trainer of staff and residents and, in addition to improvement planning, he has delivered courses on resident scrutiny, performance management, value for money, project management and meaningful resident involvement.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk