Influencing, persuasion, negotiation
Almost every day we negotiate with suppliers, customers, and colleagues. The absence of effective influencing, persuasion and negotiation skills can have serious and detrimental effects on customer and inter-group relationships and, in turn, on an organisation’s success.
Effective relationship skills are not inherent, but they can be learned by everyone, and with the right skills all staff will be better equipped to reach agreements with clients, suppliers or colleagues with less complications and stress.
This course helps participants to understand how influencing, persuasion and negotiation methods can be used to achieve better deals, increased service levels and create effective, longer-lasting relationships.
What will participants learn?
- The difference between influencing, persuasion and negotiating
- How to develop listening and communication skills
- Why behaviours make a difference in negotiation
- Planning and preparation for negotiations
- Identifying the phases of a negotiation
- Identifying key areas for self-development
Who should attend?
Everyone who wishes to improve their effectiveness in influencing, persuasion and negotiation with their customers, staff, colleagues, suppliers and others.
Our trainer:
Steve Palmer is a highly experienced training and coaching practitioner with a background in sales within the finance and commercial sectors. He is a member of the Chartered Institute of Personnel and Development and delivers a wide range of highly impactful and enjoyable training programmes.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
