Reduced regulation – increased responsibility?
Housing policy is being transformed. The regulatory framework will no longer promote improved performance. This course looks at the options for landlords to deliver better services in an era of de-regulation.
Housing inspections have effectively ended. The Tenant Services Authority will cease to exist from March 2012 and the regulation of social housing will pass to a revamped Homes and Communities Agency. We’ll review changes to the regulatory regime and consider how landlords should respond to a regulatory framework that no longer promotes better performance.
Key elements of the training:
- Overview of the new regulatory framework – what will be retained and what the new regulator will no longer be doing
- The new institutional framework
- Economic regulation – what it means
- Consumer ‘protection’ – not ‘regulation’
- ‘Serious detriment’ – what does it mean?
- Tenant panels and their role
- Inspections from April 2012.
Service improvement going forward:
- Value for money
- Governance
- Tenant scrutiny
- Tenant satisfaction
- Complaints.
Sector-led improvement:
- An enhanced role for trade, professional and other bodies?
- Self-assessment
- Peer reviews
- Tenant inspections
- ‘Mock’ inspections
- 'Lean’ systems and other approaches.
Who should attend?
Councillors, board members, staff and tenant representatives who need an update on the new regulatory framework and an insight into performance improvement when the regulator is no longer concerned with such matters.
Our trainer
Roger Jarman is an independent housing consultant who has extensive housing experience in higher education, local government and a variety of central bodies. Until June 2011 Roger was Head of Housing at the Audit Commission.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
