Take a bite! - Rent arrears training
Maximising income and sustaining tenancies is critical to the success of EVERY social housing provider. In the face of public spending cuts and welfare reforms, this work is more challenging than ever before and requires everybody to be on top of their game.
To help you to meet this challenge, we present an outstanding series of ‘bite-size’ half-day training courses for staff at every level of the organisation.
What courses are available?
- Introduction to housing income management (ideal for new staff)
- Developing a strategic approach to income management (for managers)
- Rent arrears – the prevention dimension
- Rent arrears – maximising customer contact and case management
- Power negotiation for income teams
- Rent arrears – getting the most from legal action to recover arrears.
Who should attend?
Whether you’re completely new to the role or a seasoned professional, this series has something for everyone involved in housing management, including:
- Income and rent arrears officers
- Contact centre staff who deal with arrears
- Housing and neighbourhood officers
- Estate management staff
- Support workers
- Welfare teams
- Homelessness prevention and housing advisers.
What will they learn?
This series will equip delegates to deliver an excellent, effective service by helping them to:
- Understand the importance of effective income management
- Recognise the main causes of rent arrears and understand the impact on the business, customers and communities
- Minimise arrears through practical prevention techniques
- Maximise collection using proactive case management and effective negotiation
- Help customers to enhance their financial wellbeing
- Strengthen customer focus and satisfaction
- Improve individual and team impact and performance.
Delegates will receive a workbook comprising course material and other useful resources.
If you want to provide a top quality, value for money housing service, can you afford to miss this training?
About the trainer - Tony Newman
A highly experienced consultant and trainer, Tony manages HQN’s specialist Rent and Income Excellence Network (RIEN). He has carried out many housing service reviews and is the lead assessor for HQN’s new Accredit: Income Management programme.
Tony has extensive practical experience and a proven track record of helping organisations to improve performance and customer focus. He has worked with many of the country’s top performers, and designed HQN’s income management toolkit for social landlords.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk
