Delivery is everything!

In the current economic and political climate, many housing providers and their partner organisations will be looking to improve their services, whilst reducing cost.

This highly practical one-day workshop has been developed to equip you with the skills to design and implement efficient, economic and effective services. It covers the entire improvement lifecycle, using a host of real-life examples, including delegates’ own improvement plans and activities. You’ll explore the key components in service improvement, including improvement planning, process re-mapping, eliminating waste and unnecessary cost, and adding value using customer feedback.

The course will break down some of the mystique and jargon often used in service improvement, enabling you to understand and apply proven techniques in a practical and effective fashion.

Key features

Provided by a professionally qualified and experienced practitioner specialising in the social housing sector, course content is tailored to each client’s specific needs/interests, and features participative sessions, with supporting material provided as a ‘toolkit’ to aid implementation.

Key action areas are identified during the day to assist in improvement planning; ongoing support and reference partnering are offered as part of the follow-up.

At the end of this course, participants will be able to:

• Demonstrate knowledge of the principles of service improvement planning and implementation
• Strengthen their existing knowledge and experience
• Relate the principles to their own organisation and role
• Understand why improvement plans succeed and fail
• Implement effective tools and techniques
• Access ongoing support and advice from a highly experienced trainer/project manager.

Who should attend?

This course is for everyone involved in the design and delivery of housing and associated services, including frontline service managers, team members and service improvement teams. It is suitable both as an introduction for those who are new to service improvement and as a practical refresher and update for the more experienced.

Our trainer

Tony Newman provides training, project management and consultancy services for HQN and has carried out numerous ‘mock’ inspections and service reviews for social landlords. Tony has worked with many of the country’s top performers and brings extensive practical experience in managing significant projects and improvement planning in social housing, local government and the private sector.

A member of the Project Management Institute, Tony has a particular interest in the opportunities to improve value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk