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Access and abandonment

Operationally messy and problematic to get right: refusal of access causes corporate anxiety and confusion.What to do – risk prosecution for forcing entry or spend lots of money on legal remedies that might not work? Ditto suspected abandonment – fears of legal challenge and uncertainty may lead to expensive non-decisions.

This training will provide clear, cost-effective, practical solutions to these issues.
 

You will learn:

  • How to gain access to residents’ homes cost-effectively
  • Top tips in prevention of and managing refusal of access
  • What the law says housing providers can and cannot do
  • How ‘security of tenure’ might be lost and how to deal with it
  • What the options are for people left behind
  • What to do with any personal possessions left behind
  • Relevant case law and its applicability to real cases
  • How to answer possible legal challenges.

Who should attend?

Everyone involved in dealing with refusal of access and/or abandonment including:

  • Customer service and frontline staff including caretakers
  • Repairs operatives and their managers
  • Housing officers, support workers and their managers
  • Housing policy and procedure staff.

Our trainer

Richard Paris has an MA from Queens' College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk

To download the product leaflet for this topic, click here