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Access and abandonment

Operationally messy and problematic to get right: refusal of access causes corporate anxiety and confusion.What to do – risk prosecution for forcing entry or spend lots of money on legal remedies that might not work? Ditto suspected abandonment – fears of legal challenge and uncertainty may lead to expensive non-decisions.

This training will provide clear, cost-effective, practical solutions to these issues.

You will learn:

  • How to gain access to residents’ homes cost-effectively
  • Top tips in prevention of and managing refusal of access
  • What the law says housing providers can and cannot do
  • How ‘security of tenure’ might be lost and how to deal with it
  • What the options are for people left behind
  • What to do with any personal possessions left behind
  • Relevant case law and its applicability to real cases
  • How to answer possible legal challenges.

Who should attend?

Everyone involved in dealing with refusal of access and/or abandonment including:

  • Customer service and frontline staff including caretakers
  • Repairs operatives and their managers
  • Housing officers, support workers and their managers
  • Housing policy and procedure staff.

Our trainer

Richard Paris has an MA from Queens' College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing

To download the product leaflet for this topic, click here