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Briefings

In-house training services

Specialist networks

Helping you to look after your homes

Our hands-on assistance to housing organisations provides support tailored to your needs in every area including repairs and maintenance, stock condition validation, procurement and clienting advice, market testing, and much more.


HQN Accredit: DLO

HQN Accredit: DLO is the UK's first and only accreditation system specifically designed for direct labour organisations (DLOs) operating in the social housing sector. Building on our experience of extensive work in the social housing sector, HQN Accredit: DLO ensures that DLOs operating at optimum levels of good practice and service delivery for their customers receive the recognition they deserve. HQN Accredit: DLO involves undergoing a rigorous scrutiny process to achieve and retain accreditation.


Strategic asset management

Our experience of working with small organisations and large complex groups means that we can work with you in appraising your stock options, validating your stock condition and reviewing or renewing your asset management and procurement strategies.


Procuring services and contract management

Procuring the correct services at the right time and cost has never been more important. We can help you to procure services or to review existing services including full repairs and maintenance services, fleet management, grounds maintenance, gardening and mobile working solutions.

Good clienting, managing and developing positive relationships with contractors is very important. Support with contractor performance reviews, performance validation, performance surgeries, partnering, and open book reviews are all regularly provided by our team.

Get your residents involved in contract procurement and monitoring, with HQN training: taking out a contract. Click here to download our brochure.


Ensuring value

We offer a range of bespoke services to ensure that organisations are making the best use of their money, time and their skills. We know what good organisations look like and benchmark our advice against them. As well as our traditional repairs cost benchmarking, aids and adaptations benchmarking and value reviews, we can work with your staff to improve repairs reporting, void turnaround times, contract management and quality control appraisals.


Environmental Futures Excellence Network

EFEXnet is our brand new environmental good practice network devoted exclusively to championing sustainability, the low-carbon agenda, retrofit and developing environmental competencies and knowledge.

Established to help social housing providers cope with the demands of the Climate Change Act through sustainable homes, the network offers:

  • News and policy updates on a regular basis – to keep you informed on current developments
  • Benchmarking on key issues such as SAP ratings
  • Briefings and case studies on key issues affecting environmental policy
  • Exemplar visits to sites to see examples of retrofit, sustainable development and cutting edge environmental practice at first hand
  • Access to the best value training and development in the field
  • Guidance, advice and good practice from the network’s ‘sounding board’ of experts and practitioners.


TEAMnet

TEAMnet is HQN’s unique specialist network run for housing asset management practitioners by housing asset management specialists.

Aimed at ALMOs, councils, housing associations, TMOs, contractor partners and suppliers, TEAMnet keeps members abreast of hot topics and emerging issues across all aspects of asset management and procurement and provides an asset management knowledge base that is nationally recognised as second to none. For many, TEAMnet has become the first port of call for up-to-the-minute information on asset-management-related activities.

 

Contact us

If you can't see what you are looking for here, please get in touch and discuss your requirements with us. These are just examples and we are always developing and customising new services.

For more information about the ways that we can support you, please contact Anna Pattison or Russell Helms on 0845 4747 004.

Alternatively you can download our current support directory or complete our contact form and we’ll give you a call back.