Does the majority of your organisations' income come from Housing Benefit?
Are you maximising this income stream?
HQN offers the following topics as in-house training courses, which can be tailored and combined to meet your specific needs:
- Basic HB overview - developing effective partnerships
- Successful backdating of requests
- Tackling HB overpayments - know your rights
- Who can qualify for HB prior to occupation and overlapping HB
- HB entitlement whilst temporarily absent from home
- Appeals and the decision making process
- Basic welfare benefits - in order to maximise income
- Future HB reforms
- Verification framework training
- Fraud awareness
People who will benefit greatly from attending this course are:
- All staff involved in rent arrears prevention and management
- Allocations staff
- FTA collections staff
- Housing officers
- Homelessness and housing aid staff
- Housing Benefit staff.
What will they learn?
- Your organisations rights and the rights of your customers
- How to work effectively in partnership with HB providers
- The tools to maximise HB income for your organisation
- To successfully challenge HB decisions
- HB top tips from a housing organisation's perspective
- How to make positive differences to customers and to organisations internally.
If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, prevent arrears and maximise income for your organisation then this course is for YOU.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this superb new training package please contact David Ganz, Executive Director of Training and Development Services to discuss your specific needs on 07921 308823 or by emailing training@hqnetwork.co.uk.