Saving money

• ASB and estate management
• Buying or procuring services
• Green deal, retrofit, environment
• Repairs and asset management
• Shared services
• Value for money

Performance management and information

• Customer service, communication and complaints
• Human resources
• Improving performance
• Performance information - HA
• Performance information - LA and ALMO
• Training

Advertising work

• Place a tender ad (for free)
• View tenders

Interim management

• The Pool - Interim and project management services

Boosting income

• Empty properties
• Financial inclusion
• Income collection training
• Maximising benefits
• Rent collection
• Service charges

Supporting board members and councillors

• The Governor

Improving yourself

• Full training product suite
• Personal development training
• Technical training

Executive search and selection

• Urbica

Supporting tenants, leaseholders and residents

• Advice for tenant panels
• Co-regulation
• How social housing is regulated

New directions

• Affordable rents
• Green deal and environment
• Housing advice, options and homelessness
• Latest from government, housing bodies and think tanks
• Localism
• Planning, development and regeneration
• Policy briefings
• Welfare reform

Safeguarding organisations

• Budgets, HRA, technical
• Equality and human rights
• Governance
• Health and safety and legal
• Risk management, business planning
• Serious detriment

Training and development services – spring & summer 2013 ‘public’ training events

The real guide to VfM in housing