HQN consultancy work
Performance improvement and inspection support - the team
Lydia Dlaboha
Executive Director - Performance and Improvement
Lydia is the HQN executive director responsible for performance improvement work. Lydia oversees all of HQN’s inspection support work. Lydia has undertaken numerous mock inspections over the past years covering a wide range of social housing providers - local authorities, housing associations and ALMOs. In addition to this she has worked on a variety of projects including service reviews, benchmarking clubs, improvement exercises and Supporting People.
Most recently Lydia has played a key role in developing HQN’s approach to short notice 'mock inspection' exercises and has experience of running several of these across the country. Lydia has assisted many organisations to achieve three stars and excellent including West Kent, Evesham and Pershore, and ALMOs including, Newcastle, Hounslow, Kensington and Chelsea, Westminster and Derby. The pioneering tenant inspections at Hull and Hackney were managed by Lydia and she has trained staff as shadow inspectors at Haringey, MHT and Genesis. HQN’s work with the TSA also comes under Lydia’s workstream and direct supervision.
Telephone: 0845 4747 004
Mobile: 07801 073678
