Training and development services
Practical training for housing to support performance improvement and achieve fabulous results.
Need high quality training?
Our training and Development Services offer an outstanding team of training professionals to deliver the highest quality in-house training in the key work areas that truly make a difference for individuals, teams, offices, customers and organisations as a whole.
For HQN's training and development services in-house training brochure, click here.
If you wish to access our current events and public training courses, click here.
If you are a trainer and are interested in working with us, please contact Steve Palmer, Training and Development Services Manager at steve.palmer@hqnetwork.co.uk or by telephone on 07545 208545.
- For our technical training product suite, click here
- For our personal development product suite, click here
- For our full range of training and development courses see below.
- Access and abandonment
- Action planning and target setting
- Adventures in instinct
- Alcohol awareness
- Allocations: fair to whom?
- Anger management
- Appeals and complaints management Advanced stage
- Appraising your staff to maximise performance
- ASB - tools for tackling it
- ASB and housing law update 2012
- ASB training
- ASB, mental health and disability
- Asbestos awareness training UKATA Category A
- Assertiveness and self-development
- Authentic and assertive manager
- Authentic communication
- Benefits and mental health
- Benefits for mothers and babies
- Benefits for older people
- Client needs and risk assessments - How to do them effectively in sheltered and supported housing
- CMI Level 3 - Certificate in First Line Management QCF
- CMI Level 5 - Certificate in Leadership and Management QCF
- CMI Level 5 - Certificate in Management Coaching and Mentoring QCF
- CMI Level 7 - Certificate in Strategic Management and Leadership QCF
- Coaching masterclass
- Coaching services
- Code for sustainable homes awareness
- Cognitive behavioural therapy an introduction
- Community and youth engagement
- Complaint and abusive contact handling workshop
- Complaints appeals panel training
- Complete complaint management workshop
- Condensation, damp and mould causes, cures and the courts
- Confidence building whats holding you back?
- Conflict and organisational culture SCOTLAND ONLY
- Contaminated land risk communication
- Customer service profile: your professional development
- Customer service training the complete customer service workshop
- Data protection
- Decant programmes - planning and delivering them
- Decision making the art of
- Delegation skills bite-size workshop
- Delivery is everything mastering service improvement
- Dementia awareness
- Dementia awareness SCOTLAND ONLY
- Developing inter-faith work
- Developing life skills training for residents
- Diginity at work
- Disability equality
- DIY injunctions for housing professionals
- Domestic violence training looking behind closed doors
- Don't die - diagnose!
- Drug awareness
- Dual diagnosis
- Effective complaint investigations SCOTLAND ONLY
- Effective evaluation and monitoring
- Emotionally intelligent leadership
- Employment and Support Allowance benefit training
- Environmental Protection Act Part IIA
- Equality Act 2010 and Public Sector Equality Duty April 2011 implementation
- Equality Analysis
- Equality and diversity awareness
- Equality health checks your personal prescription
- Equity loans - understanding and introducing them
- Estate management - back to basics
- Evidence for action
- Exit DLA - Enter the new Personal Independence Payment
- Faith and cultural awareness
- Financial capability courses
- Financial inclusion training for social landlords
- Fulfilling your potential
- Fundraising from events
- Gone but not forgotten former tenant arrears training
- Good grief - dealing with loss and bereavement
- Governance for executives - getting the most out of your board
- Group dynamics
- Hate crime kick it into touch
- HB changes and welfare reform awareness sessions for tenants
- Help your tenants get to grips with money
- HHSRS implications for social landlords
- Homelessness and it's prevention
- Homeownership products - developing your own
- Homeownership supporting it in your region
- Housing benefit problems how to resolve them
- Housing Benefit training
- Housing delivery - increasing it in the current housing market
- Housing disrepair
- Housing law - advanced
- Housing law an introduction
- Housing Quality Indicators - understanding them
- Housing standards in temporary accommodation and leased properties
- How to... Essentials housing/welfare benefits product suite
- How to backdate benefits
- How to calculate Housing Benefit
- How to challenge an ESA decision
- How to maximise a tenants income
- How to negotiate a service level agreement
- How to obtain direct deductions
- How to prevent overpayment recovery
- How to set up a welfare benefits service
- How to use Discretionary Housing Payments
- Humour in the workplace
- Illegal evictions
- Improvement planning
- Income management for housing an introduction
- Income management for housing developing a strategic approach
- Income teams - power negotiation
- Increasing access to homeownership
- Influencing, persuasion, negotiation
- Key aspects of tenancy management
- Leadership positive and resilient
- Leasehold and service charges - an introduction
- Legionella - the practical approach - responsibilities, risk assessments, competence and the contractor
- Legionella Management responsibilities
- Legionella Monitoring system log book audits
- Lesbian, gay and bisexual customers developing strategies on
- Lesbian, gay and bisexual customers supporting them
- Local authority tenancy strategy preparation
- Lone working - personal safety matters
- Mainstream equality and diversity and make the difference
- Making effective DLA/AA claims
- Management styles - exploring them
- Managing conflict constructively
- Managing difficult conversations at work
- Matrix teams
- Media training workshop Hold the front page
- Mediation skills - an introduction
- Mental Capacity Act - an introduction
- Mental health awareness advanced
- Motivation and team development what turns your people on?
- Motivation skills bite-size workshop
- Moving into work benefit training bite-size workshop
- Neuro-linguistic Programming - an introduction
- New housing development rethinking
- OCD and hoarding
- Older customers modular training programme
- Overcrowding workshop Full House!
- Performance leadership
- Performance management - an introduction
- Person-centred support planning
- Personality disorder
- Positive corporate culture
- Positive perspectives in a challenging climate
- Possession proceedings in the county courts
- Presentation and communication skills training
- Private rented sector increasing the role
- Professional boundaries for sheltered and supported housing staff
- Professional boundaries half day refresher training for sheltered and supported housing staff
- Project management skills - practical and effective techniques
- Property and site inspection for non-technical staff
- Public relations
- Reception perception
- Reduced regulation increased responsibility?
- Rent arrears training high impact arrears management
- Rent arrears training Take a bite!
- Rent arrears getting the most from legal action to recover arrears
- Rent arrears maximising customer contact and case management
- Rent arrears the prevention dimension
- Repairs and technical skills training for caretakers, estate wardens and scheme staff
- Repairs handling training - at the sharp end
- Repairs reporting Getting it right first time
- Resilience and mental toughness
- Safeguarding adults
- Safeguarding children and child protection
- Scotland - training for social landlords
- Scotland - training for social landlords 2
- Shattering stress
- Sheltered and supported housing working
- Social enterprise - developing our role and seizing opportunities
- Social housing eligibility
- Social housing an introduction
- Staff - getting the most out of them
- Staff conferences 2012 what to do this year?
- Stakeholder communications
- Stimulate creativity and innovation
- Supported and sheltered housing - Quality assurance
- Team leader boot camp
- Telephone skills bite-size workshop
- Tenancies and licences
- Tenants helping your tenants with positive debt management
- Tenants raising tenants awareness of borrowing
- Tenants understanding your tenants attitude to money
- Tender interviews how to manage yourself and the process!!
- The How 2 School from HQN
- Train the trainer
- Transition to management
- Unlawful subletting illegal occupancy workshop
- Unlocking construction basic techniques for non-technical staff
- Weight loss Train your mind help your body lose weight, gain confidence and feel great
- Welfare benefits
- Welfare reform - are you planning for it?
- Welfare reform and Housing Benefit changes - Board member briefing sessions
- Welfare reform and Housing Benefit changes the essentials
- Wellbeing at work
If you can't see what you are looking for here, please get in touch and discuss your requirements with us. These are just examples and we are always developing and customising new products.
Training and Development Services is managed by Executive Director David Ganz and Manager Steve Palmer.
If you are interested in accessing our training and development service, please contact Steve Palmer, Training and Development Services Manager at steve.palmer@hqnetwork.co.uk or by telephone on 07545 208545 or alternatively contact us via our Training and Development Services enquiry form.
